Microsoft is evil. Evil. Not quite as evil as apple, but evil nonetheless.
So yeah. I tried calling microsoft support today – here’s how the conversation went, to the best I can remember it.
ME: <explains situation>
Unhelpful Asian Microsoft Guy (UAMG): I just need a number from you, sir. Please click the start button…
ME: Do you want my product id? I have it right here.
UAMG: Yes, that’s what I need.
ME: <gives id number>
UAMG: Do you know what OEM means, sir? It means your computer manufacturer has to provide you with support for the product. You could also receive support from us for a fee.
ME: I’m the manufacturer, hence the “system builder” license. I’m not paying for support. Your product is faulty, and you need to fix it.
UAMG: Sir, the OEM version does not include technical support-
ME: What the hell? It’s broken, and you want to charge me to fix it!?
UAMG: Y… Yes, sir. Now I-
ME: Give me to your supervisor.
UAMG: Sir, my supervisor is busy at the moment. She will be free in 15 minutes. Can you wait until then?
ME: <loud, rude sigh> Fine, I’ll wait.
<15 minutes later>
UAMG: Sorry sir, but my supervisor is still busy. It will be another ten minutes.
ME: Whatever, I’ll wait.
<5 minutes later>
UAMG: <hangs up>
ME: What th- Did he just hang up on me? <calls back>
Unhelpful Asian Microsoft Woman (UAMW): Hello, welcome to mic-
ME: <explains situation, up until other guy hanging up>
UAMW: The clock is going fast?
ME: Yes.
UAMW: <Tries to baby me with OEM crap, I can’t receive support, blah blah blah>
ME: If you won’t help me, I’ll return your product and use something else like linux.
UAMW: <confused at word “linux”> Would you like the number for our product return line?
ME: No, Let me talk to your supervisor.
UAMW: If you would like to return your product, simply call the line and-
ME: No no no, I want to talk to your supervisor.
UAMW: Okay, okay. <redirects me to another line>
ME: <waiting, thinking “finally!”>
Helpful American Microsoft Woman (HAMW): Hello, welcome to the microsoft product return service. What product are you returning?
ME: What the hell? She transferred me here? That sneaky little-
HAMW: Excuse me?
ME: <explains situation>
HAMW: Wow, sorry for that. Here’s the number for your technical support line <gives number>, and here’s the number of our corporate office if you’d like to file a complaint or something <gives number>. I don’t know much about this, so I can’t really help you now.
ME: That’s fine, thanks alot.
<hangs up>
ME: <dialing technical support line>
<5 minutes later>
ME: I’m going to be on hold forever. I quit. <hangs up>
So I need to figure out what to do now. Trying to fix the problem on my own. If you have any ideas, please post a comment! I need advice now. :(